(Nov 12): Japan’s largest bank announced a tie-up with OpenAI to accelerate its use of artificial intelligence (AI), including in a new digital lender that’s set to open next fiscal year.
Activities like account openings will be supported through AI chat and other methods, according to Mitsubishi UFJ Financial Group Inc (MUFG). The firms will also create a system that allows users to consult with ChatGPT about household finances and asset management via smartphone apps.
As part of the initiative, MUFG is seeking to recruit mid-career employees and increase the number of AI specialists within the company to more than 350 by the fiscal year ending March 2027, according to Tadashi Yamamoto, the head of the retail and digital business group.
Banks around the world have been grappling with how to adapt to AI, with the technology seen to boost efficiency while changing the nature of jobs. In Japan, where the financial sector employs hundreds of thousands of people, the conversation over AI and its impact on work is picking up pace.
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