(Dec 31): Consumers using Walmart Inc’s online services experienced outages earlier on Tuesday, leaving them unable to access the retailer’s mobile ordering tools.
More than 6,000 customers reported they were unable to access the app or website around 7am in New York, according to data collected by the website Downdetector. About 70% of those problems were linked to the mobile app, while a quarter flagged issues with the website.
During the outage, a high volume of users reported on X that the app was down and they were unable to complete orders.
Reports of problems declined significantly about an hour later — a sign that the issues were resolved.
Walmart didn’t immediately respond to a request for comment.
The company has made significant investments in its e-commerce capabilities in recent years as it seeks to compete with Amazon.com Inc and other retailers, with fast fulfilment being a key part of its strategy. Last quarter, Walmart reported US digital sales grew 28% from the prior year. Company-wide, e-commerce represented 22% of total quarterly revenue.
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Target Corp customers experienced similar issues earlier this month.
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