Optus, the Australia telco owned by Singapore Telecommunications (Singtel), is launching investigations into the technical failure during its network upgrade which caused the death of three individuals.
The network operator conducted a network upgrade yesterday, and within this process a technical failure impacted Triple Zero calls, which is the emergency number in Australia.
“This resulted in the failure of a number of Triple Zero calls in South Australia, the Northern Territory and Western Australia,” the release by Optus reads.
During the process of conducting welfare checks, the network confirms that three people at households where calls had been made had died.
“Optus apologises unreservedly for this failure which resulted in a number of customers being unable to get through to emergency services in their time of need,” Optus’ release on Sept 19 reads.
Shares in Singtel closed 9 cents higher or 2.079% up at $4.42 on Sept 19.
