Continue reading this on our app for a better experience

Open in App
Floating Button
Home News Markets

Australia Exchange pays clients compensation after system outage in December

Bloomberg
Bloomberg • 1 min read
Australia Exchange pays clients compensation after system outage in December
The ASX has committed a A$1 million ($850,000) credit to clients that were impacted by the disruption of its Clearing House Electronic Subregister System project on Dec 20, 2024. Photo: Bloomberg
Font Resizer
Share to Whatsapp
Share to Facebook
Share to LinkedIn
Scroll to top
Follow us on Facebook and join our Telegram channel for the latest updates.

ASX CEO Helen Lofthouse said last month’s settlement system failure was a one-off and the firm has taken steps to stop it happening again, as technology at Australia’s leading exchange faces ongoing scrutiny.

The ASX has committed a A$1 million ($850,000) credit to clients that were impacted by the disruption of its Clearing House Electronic Subregister System project, known as Chess, on Dec 20, 2024, according to a statement Thursday.

The outage, which caused settlement to be deferred for a day, was caused by an isolated part of Chess that calculates memory allocation for settlement processes, it said. 

“I wanted to write to customers directly to once again apologise for the incident and to assure them that we’ve taken steps to fix the issue and prevent reoccurrence,” Lofthouse said in the statement. 

ASX’s Chess system has been under scrutiny amid concerns over the progress and delays of a technology upgrade. In August, Australia’s securities regulator said it’s sueing ASX for misleading statements relating to the years-long upgrade to its clearing and settlement system.

See also: UBS sees strength in equities with defensive earnings amid JCI uncertainty

Photo: Bloomberg

×
The Edge Singapore
Download The Edge Singapore App
Google playApple store play
Keep updated
Follow our social media
© 2025 The Edge Publishing Pte Ltd. All rights reserved.