Yet, business leaders are less certain about the path to transformation. Only 4% use AI in a way that has transformed their business and 24% have not moved beyond the exploratory phase. Top barriers include current corporate IT infrastructures and customer expectations.
Organisations also recognise the need to move beyond existing metrics to measure the success of AI implementations, with 72% saying they do not have the right metrics.
“Enterprises are realising that the path to production for AI solutions is not easy, and that building an AI-mature enterprise is a marathon, not a sprint. Our AI study has confirmed this sentiment. It has also highlighted that enterprises feel underprepared to deploy AI solutions at scale as well as to manage the profound shifts in the roles of people and ways of working resulting from such deployments,” says Sivaraman Ganesan, TCS’ head of AI.Cloud Business Unit.
