Telemedicine is also exploding as more service providers launch online services and encourage people to switch to virtual care. Increases in bandwidth usage show that patients are responding. The recently announced merger of the cloud communications firm Twilio and the doctor-patient network Zocdoc is just one example of the growth underway. Twilio’s usage, measured by peak concurrent participants, has surged by 850% since mid-February (and by 500% in terms of daily video minutes). The firm now plans to launch a free-to-access HIPAA-compliant Zocdoc video service.
On a related note, RadNet CEO Howard Berger sees a big increase in the imaging business, because the surge in demand for telemedicine has pushed doctors to use remote diagnostic tools that require high-resolution videos or photos.
New modes of buying and selling online are also branching into previously unexplored areas such as education and finance, where videoconferencing has been rapidly and widely adopted. According to Zoom Video Communications CEO Eric Yuan, that platform has gone from hosting 10 million meeting participants per day last year to 200 million today. And as Ami Joseph of Hedgeye has shown, Zoom’s cumulative invoices have increased from around 11 million to 22 million just since March. Other digital-communications platforms are experiencing similar changes.
Many firms are also developing plans to allow for more remote work on a permanent basis. Last week, for example, Mark Zuckerberg announced that, within a decade, more than half of Facebook’s 48,000 employees will be telecommuting.
These systemic shocks are causing a major rethink across the economy. It is time for governments to follow up with the appropriate policies to encourage the opening of, and further growth in, new markets. For its part, President Donald Trump’s administration has already removed one barrier to telemedicine by announcing that the two major government health insurers, Medicare and Medicaid, will pay the same rates for virtual visits as for in-office appointments. Though the change is temporary, it can and should be extended.
Moreover, on May 19, Trump took direct action to open new markets. In an executive order on regulatory relief to support economic recovery, he states that, “Agencies should address [the Covid-19] economic emergency by rescinding, modifying, waiving, or providing exemptions from regulations and other requirements that may inhibit economic recovery.”
But much more can be done. State governors, along with county and municipal officials, should issue their own executive orders, perhaps modeled on that of the White House. These could cover typical state and local regulatory issues such as occupational licensing, land use, and transactions across state and county lines.
Another obvious step for the United States would be to adopt new legislation to reverse the US Supreme Court’s 2018 decision in South Dakota vs. Wayfair, under which states impose tax increases on Internet purchases in order to level the playing field with brick-and-mortar stores. Moreover, any new infrastructure legislation should include spending on broadband for the underserved.
Ensuring digital connectivity for those who lack it has become more important than subsidising roads and bridges, and there are clear opportunities for the US to improve its hardware and software systems. Firms like Alphabet, Google’s holding company, have promised to promote remote learning, tele-health, and broadband expansion. As former Google CEO Eric Schmidt pointed out recently on CBS’s Face the Nation, the past two months have “brought forth 10 years of forward change. … all of a sudden, the Internet is no longer optional.” From my own experience teaching economics online, I heartily agree.
Most likely, we are not moving toward a new normal, but rather toward a state of continual change and modernization for as far as the eye can see. To survive and benefit in this new era, the US and other countries must have an economic strategy to open markets, keep them open, and then keep them growing. And no, opening the country is not an alternative to opening markets. We must do both. — © Project Syndicate
John B. Taylor, under secretary of the US Treasury from 2001 to 2005, is professor of economics at Stanford University and a senior fellow at Stanford’s Hoover Institution. He is the author of “Global Financial Warriors” and “Choose Economic Freedom” (with George P. Schultz)
