“We want to go from AI-powered to AI everywhere,” Tan said in an interview with Bloomberg TV at the Sooner Than You Think tech conference in Singapore.
She sees successful technology companies building “great platforms that are very localized to the problem they’re trying to solve,” and in Grab’s particular sphere, “localized languages in Southeast Asia are very underserved.” So Grab is working with Microsoft Corp on delivering better NLP and making the region’s leader in ride hailing, food delivery, and digital payments even more tailored and accessible to users in the various markets.
Technology companies like Grab are preparing as blazing-fast fifth-generation networks spread, powering complex AI applications and catalyzing the emergence of futuristic technologies like self-driven cars. But Grab, according to Tan, is focused on its customers and their most immediate needs. “We won’t just build AI for the sake of AI,” she said.
Grab, which is raising more than US$4.5 billion in its latest funding round from heavy hitters including SoftBank Group Corp’s Vision Fund and Tencent Holdings, is hiring thousands of people and setting up research centers from Beijing to Seattle.
At the heart of the company’s global effort is an ambition to create an all-in-one “super app” akin to Tencent’s WeChat for China. The company’s GrabPay service already allows consumers to pick up the tab for rides and order food, and it’s expanding into lending and insurance. In 2018, it debuted a financial technology platform and launched Grab Ventures to fund promising startups. The company is also said to be considering applying for a digital banking license if Singapore allows it.
Tan concluded by saying that Grab, which is valued at about US$14 billion according to CB Insights, is “very much on track” to match or even slightly exceed forecasts of US$2 billion in revenue for the year.
