Toku, an AI-powered customer experience platform, has lodged its preliminary prospectus with the Monetary Authority of Singapore for the proposed IPO of the company on the Catalist board of the Singapore Exchange.
The company has a 360° CX platform that orchestrates conversations across voice, chat, email, and other digital channels while managing regulatory, linguistic, and infrastructure complexities.
Toku has deployed its platform across 32 countries including its presence in APAC, and its recent expansion into LATAM markets.
The use of proceeds that Toku is set to raise from its listing will be funnelled into accelerating the expansion of its AI-powered 360° CX Platform, including investments into proprietary technology development, R&D initiatives, talent acquisition, channel partner ecosystem development among others.
Toku reported a revenue of US$31.8 million, US$28.8 million and US$21.6 million for FY2024, FY2023 and FY2022 respectively. For the 1HFY2025, revenue stood at US$16.6 million, up from the US$15.9 million in 1HFY2024.
The group derives revenue from four core revenue streams, usage; subscriptions and licensing; professional services; and maintenance and support.
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Usage accounted for the bulk of its revenue for the period under review, accounting for approximately 89.33%, 62.73%, 62.20%, 60.59% and 67.00% of total revenue for FY2022, FY2023, FY2024, 1H2024, and 1H2025 respectively.
Revenue from subscriptions and licensing refers to revenue from granting enterprise customers time-bound access to the platform combined with feature-based licensing.
Professional services revenue refers to project-based revenue from implementation, consulting and solution enhancement activities across the customer lifecycle.
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Finally, revenue from maintenance and support refers to post-implementation revenue from technical support, account management and ongoing platform optimisation.
The group’s geographical revenue split is 55.61% from Singapore, 20.62% from Hong Kong and 23.77% from other countries.
The group reported a net loss in all the periods under review.
