Consumers in Singapore are also willing to share with chatbots details like their full name (36%), phone number (32%), and date of birth (26%). They are less likely to share banking details such as credit or debit card numbers and bank account numbers, considering the likely risk in personal data security.
Forty-one per cent of consumers in Singapore are reluctant to choose a chatbot over human assistance for personal banking needs, according to the latest data from YouGov.
However, they are comfortable using chatbot services for more straightforward services such as checking their balances and transaction history (24%), simple transactions (21%), and getting information about the bank’s branches (12%).
