The reductions come two months after a separate round of cuts that will claim around 300 roles, the union said at the time, as part of efforts to further embrace AI. In February, CBA unveiled its A$90 million (US$64 million or $81.7 million) Future Workforce Programme aimed at building AI skills among its existing employees.
A spokesperson for CBA said the bank grew its workforce in the prior financial year and that it regularly reviews the roles and skills required to serve customers. CBA has around 49,000 staff.
“Some roles are shifting, new roles are being created, and some roles are reducing as programmes finish, work is simplified and the mix of roles and skills across the bank evolves,” the spokesperson said.
Last year, the bank backtracked on an effort to cut 45 customer service roles it sought to replace with AI.
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