The study found that the majority (55%) of respondents reported automating IT processes saving the IT department 1 - 8 hours per service request.
For organisations that have over 50% of their IT services automated, the time saved per service request jumped to more than 16 hours.
Embracing automation could also help retain talents in technical roles. The study reveals that 72% of respondents had lost IT team members due to high workload (41%), unrealistic expectations placed on the team (34%), and lack of executive support (32%).
“The workloads and pressure to perform that have been placed on IT teams will only continue to increase. The only way to alleviate some of these stresses and retain technical talent, is to implement automation into IT services so that team members can focus their attention on activities that drive the business forward and contribute to the business strategy,” says Nayaki Nayyar, president and chief product officer at Ivanti.
See also: Singtel to start commercialising an AI-enabled Home WiFi Gateway
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